In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policies for our customers. Read below to learn more and don’t hesitate to contact us with questions!

Our Privacy Policy

When you place an order with Sugar Reef we collect and store your personal information you give to us.  This may include, your name and address, phone number and email, and any orders you made.   Sugar Reef respects your privacy and seeks to protect your personal data.  The amount of information we hold on you and how we use it depends on your relationship with us and what services you use. 

Your information will not at any time be shared with any third party organisation.

Where personal information is stored we follow strict rules to make sure the information is:

  • Used fairly and lawfully

  • Used for limited, specifically stated purposes

  • Accurate

  • Not kept for longer than is absolutely necessary

  • Handled according to people’s data protection rights

  • Kept safe and secure

  • Not transferred outside the European economic area without adequate protection

We aim only to send the emails you have asked for.  If you receive unwanted emails please let us know by emailing

We use cookies to make the site work effectively and to enable us to gain information on how the website is used.  Our cookie policy is documented below. 

Cookie Policy of

What are cookies?

Cookies are a small text files that are stored in your web browser that allows Sugar Reef and third party users to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on our website.

Cookies might be used for the following purposes:

  • To enable certain functions

  • To provide analytics

  • To store your preferences

  • To enable ad delivery and behavioural advertising

Why do we use cookies?

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic.  This website uses google analytics, a web analytics service.  Google analytics uses cookies to help this website analyse how users use this site.

How do third parties use cookies on the Sugar Reef Website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Sugar Reef Website and other websites that you've visited.

What are your cookies options?

You have the ability to accept or decline cookies by modifying the settings on your browser.  You can also manually remove cookies from your system.  Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can I find more information about cookies?

You can learn more about cookies by visiting the following third party websites:

Sugar Reefs Ethical Sourcing Policy


We love new and exciting products but not at any cost.

We continually seek to ensure that the products and services we source are ethically produced and seek to develop long-term relationships with all our suppliers.  We recognise within our ethical sourcing policy how complex the supply chain, diversity of product lines and people that produce them are, our approach therefore is realistic, objective and geared towards continual improvement. 

Our intention is to promote high ethical standards within the supply chain without imposing unachievable conditions, which may be counterproductive to the workers, suppliers and client’s interests or which may encourage dishonesty.  Instead the aim is to understand the diversity of the supply chain, embrace local cultures and support communities and livelihoods.

We are committed to ensuring we continually improve our working standards and expect our partners to do the same and should they refuse to do so we will not hesitate to cease working with them. We strive for a collective and active role in influencing good practices and encourage an open and honest dialog across our network of suppliers and clients. 

Our Preferred Suppliers are as close to home as possible, supporting local cottage industries first and then the wider British manufacturing industry.  On the rare occasion we work with an overseas partner we insist they comply with relevant laws, regulations treaties, covenants or other agreements, such as the International Labour Organisation (ILO) standards. Our suppliers must demonstrate a commitment to implementing policies and practices consistent with our own.